Shipping & Delivery Policy

We currently deliver Swaadly products to selected pincodes across India through our logistics partners.

You can check serviceability for your location using the pincode checker on the product or checkout page.

If your pincode is not serviceable, we will not be able to process delivery to that address.

Orders are usually processed and dispatched within 24–48 hours of successful payment.

Orders placed on Sundays or public holidays will typically be processed on the next working day.

In case of unusual delays in dispatch (e.g., high order volume, operational issues), we will try to keep you informed.

Note: All orders are prepaid only. We currently do not offer Cash on Delivery (COD).

Estimated delivery time after dispatch is:

• Metros & major cities: 4–5 working days
• Other locations (rest of India): 4–7 working days
• Remote locations / J&K / North East / difficult terrain: 5–9 working days

These are indicative timelines only. Actual delivery time may vary based on your location, stock availability, and the logistics partner's network and operational conditions.

Deliveries are usually made Monday to Saturday, between approximately 10:00 am and 7:00 pm, depending on the courier partner.

A signature / OTP / delivery confirmation may be required upon delivery.

If you are unavailable, the courier may attempt delivery again or contact you. In some cases, the package may be handed over to an authorised person at your address (family member, security guard, neighbour, etc.).

Swaadly will not be responsible for goods signed for by an alternative person at the delivery address provided by you.

Shipping charges (if any) will be clearly displayed on the checkout page before you confirm and pay for your order.

Shipping fees may vary based on order value, offers, delivery location, and ongoing promotions.

From time to time, we may offer free shipping or reduced shipping on selected orders; such offers will be clearly mentioned on the Site when applicable.

Once your order is dispatched, you will receive a tracking ID via email/SMS/WhatsApp (where available), along with the name of the logistics partner handling your shipment.

Tracking information is usually live within 24-48 hours of dispatch, depending on the logistics partner's systems.

You can also track your order from the “My Orders” section on the Site, where available.

Your order may be returned to us (“RTO”) and marked undelivered if:

• The courier is unable to reach you after multiple attempts.
• The delivery address or contact number provided is incorrect or incomplete.
• You refuse to accept the shipment at the time of delivery.

In such cases:

• We will attempt to contact you to explore re-shipping, where possible.
• Re-delivery may attract additional shipping charges, which will be communicated to you.
• If we are unable to reach you or re-ship, your order may be cancelled in line with our Refund & Replacement Policy.

Please check your package at the time of delivery as far as reasonably possible.

Any shortages, physical damage, leakage, or wrong items received must be reported to us within 24 hours of delivery.

To report an issue, please email support@swaadly.com with:

• Your Order ID, and
• Clear photos/videos of the outer box, inner packaging, and the affected product(s).

All such issues will be handled as per our Refund & Replacement Policy.

While we and our logistics partners strive to deliver your order within the estimated timelines, delays may occur due to reasons beyond our reasonable control, such as:

• Natural disasters, extreme weather, or accidents
• Strikes, lockdowns, or labour disruptions
• Network or operational issues with logistics providers
• Government restrictions, roadblocks, or regulatory checks
• System failures, technical glitches, or other force majeure events

In such cases, delivery may be delayed, and Swaadly shall not be liable for such delays. We will, however, make reasonable efforts to keep you informed where possible.

For any questions or concerns related to shipping or delivery, you can reach us at:

Email: support@swaadly.com

Last updated: 25th December 2025