Shipping & Delivery Policy

This Shipping & Delivery Policy explains how orders placed on our website are processed, shipped, and delivered within India.

1. Serviceable Locations

We currently deliver Swaadly products to selected pincodes across India through our logistics partners.

Delivery availability is verified during order processing. If your pincode is not serviceable, our team will reach out to you.

If your pincode is not serviceable, we will not be able to process delivery to that address.

2. Order Processing & Dispatch

Orders are usually processed and dispatched within 24–48 hours of successful payment.

Orders placed on Sundays or public holidays will typically be processed on the next working day.

In case of unusual delays in dispatch (e.g., high order volume, operational issues), we will try to keep you informed.

Note: All orders are prepaid only. We currently do not offer Cash on Delivery (COD).

3. Estimated Delivery Timelines

Estimated delivery time after dispatch is:

  • Metros & major cities: 4–5 working days
  • Other locations (rest of India): 4–7 working days
  • Remote locations / J&K / North East / difficult terrain: 5–9 working days

These are indicative timelines only. Actual delivery time may vary based on your location, stock availability, and the logistics partner's network and operational conditions.

4. Delivery Days & Time

Deliveries are usually made Monday to Saturday, between approximately 10:00 am and 7:00 pm, depending on the courier partner.

A signature / OTP / delivery confirmation may be required upon delivery.

If you are unavailable, the courier may attempt delivery again or contact you. In some cases, the package may be handed over to an authorised person at your address (family member, security guard, neighbour, etc.).

Swaadly will not be responsible for goods signed for by an alternative person at the delivery address provided by you.

5. Safe Delivery Guidelines

All products are shipped using secure e-commerce packaging standards, including:

  • Sealed outer cardboard boxes
  • Secure e-commerce protective packaging
  • Tamper-resistant sealing

Customers are requested to inspect the package at the time of delivery.

If the packaging appears:

  • Torn
  • Resealed
  • Damaged
  • Leaking

The customer should either refuse delivery or record a complete unboxing video before opening the package.

6. Shipping Charges

Shipping charges (if any) will be clearly displayed on the checkout page before you confirm and pay for your order.

Shipping fees may vary based on order value, offers, delivery location, and ongoing promotions.

From time to time, we may offer free shipping or reduced shipping on selected orders; such offers will be clearly mentioned on the Site when applicable.

7. Logistics Partner Responsibility

We work with trusted third-party courier partners for delivery.

Once a shipment is handed over to the courier partner, it is transported through their logistics network.

In rare cases of transit handling issues or delivery disruptions, Swaadly will cooperate with the courier partner to investigate and work toward a fair resolution.

8. Order Tracking

Once your order is dispatched, you will receive a tracking ID via email/SMS/WhatsApp (where available), along with the name of the logistics partner handling your shipment.

Tracking information is usually live within 24–48 hours of dispatch, depending on the logistics partner's systems.

You can also track your order from the "My Orders" section on the Site, where available.

9. Undelivered / Returned Shipments (RTO)

Your order may be returned to us ("RTO") and marked undelivered if:

  • The courier is unable to reach you after multiple attempts.
  • The delivery address or contact number provided is incorrect or incomplete.
  • You refuse to accept the shipment at the time of delivery.

In such cases:

  • The customer should contact support@swaadly.com for re-delivery coordination.
  • Re-delivery arrangements will be handled on a case-by-case basis.
  • No automatic RTO charges are applied; however, additional shipping costs may apply depending on the situation.

10. Shortages, Damages & Issues on Delivery

Please check your package at the time of delivery as far as reasonably possible.

Any shortages, physical damage, leakage, or wrong items received must be reported to us within 24 hours of delivery.

To report an issue, please email support@swaadly.com with:

  • Your Order ID, and
  • Clear photos/videos of the outer box, inner packaging, and the affected product(s).

All such issues will be handled as per our Refund & Replacement Policy.

11. Delays & Force Majeure

While we and our logistics partners strive to deliver your order within the estimated timelines, delays may occur due to reasons beyond our reasonable control, such as:

  • Natural disasters, extreme weather, or accidents
  • Strikes, lockdowns, or labour disruptions
  • Network or operational issues with logistics providers
  • Government restrictions, roadblocks, or regulatory checks
  • System failures, technical glitches, or other force majeure events

In such cases, delivery may be delayed, and Swaadly shall not be liable for such delays. We will, however, make reasonable efforts to keep you informed where possible.

12. Contact Us

For any questions or concerns related to shipping or delivery, you can reach us at:

Email: support@swaadly.com

Last updated: 1st March 2026