Privacy Policy

This Privacy Policy describes how Swaadly ("we", "us", "our") collects, uses, and protects your personal information when you visit or make a purchase from our website (the "Site"). By using the Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to process your orders, improve our products and services, and provide a better experience on the Site.

(a) Device & Usage Information

When you visit the Site, we automatically collect certain information about your device and how you use the Site, such as:

  • IP address and approximate location
  • Browser type and version
  • Device type and operating system
  • Date, time, and duration of visits
  • Pages viewed, products seen, clicks and navigation patterns
  • Referring website or ad (if any)

(b) Order & Account Information

When you place an order or create an account, we may collect:

  • Name
  • Mobile number
  • Email address
  • Billing address
  • Shipping/delivery address
  • Order details (products, quantity, price, date/time)
  • Payment-related details (payment method, payment status; not full card/UPI details)

(c) Payment Information

Payments on Swaadly are processed by our payment gateway partners. We do not store your full card numbers, CVV, or UPI PIN on our servers.

(d) Customer Support & Communication

When you contact us (via email, WhatsApp, phone, web forms, or support chat tools), we may collect your name, contact details, order ID(s), and details of your query.

(e) Marketing & Preferences (If You Opt In)

If you choose to receive marketing communications from us, we may collect your name, email address, mobile number, and preferences.

2. Minors

Our Site and products are not intentionally targeted at children under 13 years of age.

3. How We Use Your Information

  • Operate and maintain the Swaadly Site
  • Process your orders and payments
  • Arrange delivery with our logistics partners
  • Communicate order confirmations, updates, and service messages
  • Provide customer support and handle issues
  • Improve our products, packaging, and user experience
  • Maintain security and prevent fraud or abuse
  • Comply with applicable Indian laws and regulations

4. How We Share Your Information

We may share your information with trusted third parties who help us run Swaadly, such as payment gateway providers, courier/logistics partners, SMS/email/WhatsApp service providers, chat/support tools, and analytics or advertising partners.

We do not sell your personal information.

5. Cookies & Tracking Technologies

Swaadly uses cookies to keep you logged in, remember your cart and preferences, and analyse how visitors use the Site.

6. Online Advertising & Analytics

We may use tools like Google Analytics or similar services to understand how customers use our Site.

7. Data Storage & Retention

We store your information on secure servers. We keep your information for as long as necessary to complete your orders, maintain records, handle disputes, and improve our services.

8. Security

We use reasonable technical and organisational measures to protect your information from unauthorised access, misuse, or loss.

9. Your Choices & Rights (India)

As a user in India, you have the right to access, update, correct, and request deletion of your data (subject to legal obligations), and opt out of marketing communications.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated Policy will be posted on this page with a new "Last updated" date.

11. Compliance with Indian Data Protection Law (DPDPA)

We process your personal information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDPA).

12. Governing Law & Jurisdiction

This Privacy Policy shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Delhi, India.

13. Contact Us

Email: support@swaadly.com

Postal Address: Swaadly foods Private Limited ,A-38 Ujjawal Vihar Near Pragati school Borkheda, Kota, Rajasthan, India, 324002

Grievance redressal officer: adil@swaadly.com

Last updated: 9th March 2026